Online Chat Support Jobs are brilliant job options for remote workers and digital nomads. All you need is a reliable internet connection and a laptop. Most of the time, you don’t need a degree or previous experience. You also don’t need to do any phone calls which makes them perfect introvert jobs, too!
In this blog post, I give you 8 of the best online chat support websites to find a job in the industry. These companies and websites are very beginner-friendly and offer competitive rates. So if you are looking for a flexible part-time or full-time job, make sure to not miss out!
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8 Best Online Chat Support Jobs
Without further ado, let’s jump right into the list of some of the best online chat support job websites:
1. SiteStaff Chat
SiteStaff Chat is specialized in live chat customer service which means they are always accepting applications and always hiring. Since they offer customer support 24 hours a day, 7 days a week, it also means that you could work during the night or on weekends or holidays.
As with every chat job, you need to have a strong grasp of spelling, punctuation, and grammar. To qualify, you also must be able to type 65 to 75 words per minute (wpm).
If you want to find out your current typing speed, head over to websites like TypingTest.com to do a quick test and improve your skills with a little bit of practice.
There is no official statement on the payments but according to ZipRecruiter, the average income for chat jobs at SiteStaff Chat is $22 per hour.
On FlexJobs, you can find both freelancer jobs and full-time employment positions with reputable companies, such as Apple, The American Red Cross, Hilton, or Dell. That also means that your income opportunities are on the higher end.
All jobs are hand-screened to avoid any type of scam. You can find flexible remote or hybrid jobs and anything from entry-level to executive roles. For example, at the moment you can find more than 600 open jobs for the search term “chat support”.
Once you are registered, you can browse through the jobs that are of interest to you and send your application directly to the company. As a registered member, you pay a membership fee starting from $5.95 per month that can be canceled anytime. This includes benefits like:
- Expert job search tips
- Email alerts
- Career coaching and
- Resume reviews
So you get a lot of help with your job search.
Rubiko is a young and fast-moving startup that offers customer support tailored to the iGaming industry. While their base is in Spain, they offer remote jobs and flexible work conditions from anywhere in the world.
But if you wish to move to Barcelona, Rubiko offers you a Relocation Package that includes travel, administrative paperwork, and housing. So this might be a great opportunity for you if you want to become a digital nomad and move to a new place or simply want to find yourself a new home.
At Rubiko you can find online chat support jobs in many different languages, like:
- Japanese or
While experience in customer support or knowledge of the iGaming industry is an advantage, it is not mandatory, since they have a comprehensive learning program for beginners.
Your income includes a competitive fixed salary, commissions, and even bonuses. According to Salary.com, the average base salary is currently around $42,000 a year plus extras.
ModSquad not only provides on-demand customer support but also
- Content moderation
- Social media and
- Community services
worldwide. That means there are plenty of online chat support jobs available with this company.
Here you can work from wherever you want and can pitch your own projects. You can choose what type of work you want to do based on your interests. ModSquad also lets you decide how much you want to work and you get to pick the times that work best for you.
To apply, you need to fill out the usual questionnaire, which includes details about your English language proficiency, any experience in customer support jobs you may have, and questions regarding your location and residency.
According to Indeed.com, the average hourly salary for working in customer support at ModSquad is between $15 and $20.
OutPLEX is an outsourcing provider that specializes in digital messaging solutions for global brands. Here you can find chat support jobs both on-site and work-from-home opportunities.
On their career page, you can find all currently available positions. For most customer support jobs, the requirements include:
- Typing speed of 40 to 50 words per minute
- Be able to multi-task and
- Outstanding spelling, grammar, and communication skills
According to Indeed.com, the average salary as a customer service representative at OutPLEX is around $12 per hour.
The only downside: As of now, OutPLEX only employs residents of the United States, Dominican Republic, and Colombia.
Although Wayfair is an e-commerce company that sells furniture and home goods, it offers plenty of customer service jobs you can do online. There are not only positions available in English but also in other languages, like Spanish or French.
To qualify, you must be:
- At least 18 years of age
- Have a High School Diploma or equivalent and
- Have access to a reliable internet connection
Other than that, there is no formal education or previous experience required since they provide extensive on-the-job training.
In terms of salary, you earn an hourly pay rate of $16.60 and quarterly performance bonuses of up to $2,200. On top of that, you can earn a referral bonus of $500 for every eligible referral.
Fiverr is not a dedicated platform for chat support services, but one of the most popular websites for freelancers. Here you can register for free, create a profile, and set so-called gigs to sell your services. If clients like your offer, they can book your gig and you can start working straight away.
Customer support jobs are very popular services on this platform. How much you charge per job is up to you. Some people use the platform as a side hustle, others use it to make a full-time income. Here are some examples:
- Some freelancers charge per hour, for instance, 1 hour of chat or email support for $15.
- Others charge per day and offer their chat support service for $80 a day which includes 8 hours.
- And again other freelancers offer packages of 7 days of customer support for $280.
While it is free to use Fiverr, the platform keeps a service fee of up to 20% of your earnings. But you never have to pay anything upfront or pay more than what you’ve earned.
If you want to learn more about how to make money on Fiverr, check out the linked blog post.
Upwork is another freelance platform and just as popular as Fiverr to find customer service jobs online. However, on this platform the job-finding process is the other way around: Here clients post their jobs and you can apply for open positions.
Simply use the job search function and set the filter according to your preferences. Once you have found a job that you find interesting, you can send your proposal. In this, you can tell the potential clients how much you’d charge for your service.
For example, you can find jobs that pay per hour, like $20 to $40 per hour for working as a remote live chat agent. Other companies may offer a fixed-price job, that pays $80 for answering around 60 to 70 emails per day.
Just as with Fiverr, creating a profile and using Upwork is free. But once you find work on the platform, Upwork keeps a service fee of 10% of your earnings.
Again, if you’d like to learn more about how to make money on Upwork, check out the linked article.
How Can You Find Online Chat Support Jobs?
There are different ways to find online chat support jobs. One of the most popular methods is using online job boards, like FlexJobs, where companies list their open job opportunities. Here you can filter for chat support work and apply for jobs that you are interested in.
Another option is to check out companies or agencies that specialize in hiring chat support agents, for instance, Rubiko. Here you also apply for open jobs and these companies are usually always hiring.
Can I Work in Online Chat Support Jobs as a Beginner?
Yes, you can work in online chat support jobs if you are a beginner. Many companies offer training for their new employees or freelancers. You also usually get a list of common questions and answers and other guidelines that you have to follow.
However, there are also a few specialized chat support jobs that require industry knowledge and experience. This typically applies to tech support jobs, for instance, if you have to answer very technical customer questions regarding software or have to do bug fixing that requires coding or developing knowledge.
What Are Online Chat Support Job Alternatives?
The main characteristics of online chat support jobs are that:
- These are typing jobs
- That can be done online from home or while traveling
- They are very introvert-friendly and
- Often don’t require previous experience or knowledge.
These characteristics can also be found in chat support job alternatives like:
- Content writing jobs
- Data entry work
- Content moderation
- Transcribing or
- Proofreading and editing
Final Thoughts on Online Chat Support Jobs
As you can see, there are plenty of online chat support jobs you can do from home. It doesn’t matter if you are looking for a full-time or part-time job; if you are experienced or a beginner – there surely is the right chat job for you out there. One of the best starting points to find any type of remote job from home surely is FlexJobs.
Do you have any experience with the companies mentioned in the article? What is your experience? Let us know in the comments below!
FAQs – Online Chat Support Jobs
Can I work from home as an online chat support agent?
Yes, most companies allow you to work from home as an online chat agent. However, you need to have a reliable internet connection and a computer.
Some companies, on the other hand, may require you to come to the office or call center. Make sure to check beforehand if remote work is allowed.
Do I need to make phone calls as an online chat support agent?
You usually don’t need to make phone calls as an online chat support agent. This job is purely text-based and you only need to reply to customer requests via live chat or emails.
However, smaller companies may also require you to answer phone calls. Make sure to clarify beforehand what your job description includes and if you are okay with tasks other than typing.
How much money can I earn with online chat support jobs?
How much money you can earn with online chat support jobs depends on the company you work for, your experience, and how quickly and efficiently you can solve customer issues.
Hourly rates with legit companies are usually between $12 and $25 per hour. If you want to work as a freelancer you can set your own rates. Many customer chat support agents on platforms like Upwork or Fiverr earn up to $40 per hour.
Are online chat support jobs suitable for introverts?
Yes, online chat support jobs are perfectly suitable for introverts. Here you don’t need to make any phone calls with customers or attend meetings with colleagues.
You can also work from home which means you can avoid stressful situations like crowded public transport or busy call centers. So it’s a perfect beginner-friendly online job for introverts.
What are the online chat support job requirements?
You usually have to provide your own laptop or computer and need to make sure you have a reliable fast internet connection. If you work from home, you should also have a dedicated work area to be able to focus on work without getting distracted.